The control panel messages indicate the current product status or situations that might require action.
Alert and warning messages appear temporarily and might require you to acknowledge the message by pressing the OK button to resume or by pressing the Cancel
button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement.Critical error messages can indicate some kind of failure. Turning off and then turning on the power might fix the problem. If a critical error persists, the product might require service.
Control panel messages
49 Error
Description
The product experienced an internal error.
Recommended action
Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
If the message persists, contact HP support.
50.x Fuser Error
Description
The product has experienced an error with the fuser.
Recommended action
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
Turn off the product, wait at least 25 minutes, and then turn on the product.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
If the message persists, contact HP support.
51.XX Error
Description
The product has experienced an internal hardware error.
Recommended action
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on.
If the message persists, contact HP support.
54.XX Error
Description
The product has experienced an error with one of the internal sensors.
Recommended action
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
If the message persists, contact HP support. Show All ( )
55.X Error
Description
The product has experienced an internal error.
Recommended action
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
If the message persists, contact HP support.
57 Fan Error, Turn off then on
Description
The product has experienced a problem with its internal fan.
Recommended action
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
If the message persists, contact HP support.
59.X Error
Description
The product has experienced a problem with one of the motors.
Recommended action
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
If the message persists, contact HP support.
79 Error Turn off then on
Description
The product has experienced an internal firmware error.
Recommended action
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
If the message persists, contact HP support.
79 Service error
Description
An incompatible DIMM is installed.
Recommended action
Turn the product power off.
Install a DIMM that the product supports.
Turn the product on.
If the message persists. See More( )
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